Shipping Policy

CANCELLATION:Please be aware, once an order is placed, we can't cancel the order, as it begins processing immediately, however, once your order arrives to you, you may reach out to our support team in order to start the return process. Once you return your order, we can process a refund!

INCLUDED/INSURED SHIPPING: If you've selected ''Insured shipping'', you will be given the option to have your order reshipped, or refunded if the order is lost in transit. If you ordered using "Included Shipping" we will reship your package if it is lost during transit.

LOST/MISSING PACKAGES: Petz4U is not liable if the incorrect address is placed during the checkout process. Please make sure that your billing and shipping address is correct before processing your order. If we have made an error we will fully take responsibility for the original order that was made for you at no charge.

CUSTOMS: We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.

SHIPPING TIME: Shipping time varies by location. These are our estimates:

United States: 7-15 Business days

Canada, Europe: 7-15 Business days

Australia, New Zealand: 7-15 Business days

Central & South America: 15-25 Business days

TRACKING INFORMATION: You will receive an email with a tracking number once your order is shipped.

MY TRACKING SAYS “NO INFORMATION AVAILABLE AT THE MOMENT”. For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.